Auto Hail Repair Service Advisor

Job Description: We are seeking a highly motivated and organized individual to join our team as an Auto Hail Claims Manager. As the Auto Hail Claims Manager, you will play a crucial role in assisting our customers throughout the insurance claims process, scheduling vehicle pickups and drop-offs, and ensuring efficient claims management. You will be the primary point of contact for customers, insurance companies, and other stakeholders, providing exceptional service and guidance throughout the process.

Responsibilities:

• Engage with customers in a professional and friendly manner, serving as their primary point of contact throughout the claims process.
• Answer phone calls and respond to inquiries promptly, providing accurate information and guidance to customers.
• Assist customers in navigating the insurance claims process, explaining procedures, and gathering necessary documentation.
• Schedule and coordinate vehicle pickups and drop-offs, ensuring efficient and timely service.
• Prepare and submit detailed estimates to insurance companies, adhering to established guidelines and procedures.
• Follow up on insurance claims to ensure timely processing and payment, escalating issues when necessary.
• Maintain accurate records and documentation related to claims, payments, and customer interactions.
• Collaborate closely with the repair team to ensure smooth workflow and customer satisfaction.
• Stay updated on industry trends, insurance policies, and claim processing procedures.

Qualifications:

• High school diploma or equivalent; additional certifications or education in insurance or automotive fields is a plus.
• Proven experience in customer service, preferably in the automotive industry or insurance claims handling.
• Excellent verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner.
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Proficient computer skills, including experience with claims management software and office productivity tools.
• Demonstrated problem-solving skills and the ability to work independently and as part of a team.
• A customer-centric approach with a passion for delivering exceptional service.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

We look forward to reviewing your application and considering you for this exciting opportunity at Dillon Hail Repair.